HQ: San Francisco, CA
Company size: 9,000+ employees
Industry: Software & tech
%
completion rate – vs. industry avg. of 3-6% for self-paced courses
%
reduction in live training time with blended learning – while maintaining high completion rates and CSAT scores
%
on-the-job impact – learners apply knowledge immediately
The challenge: Scaling customer, partner, and employee education without losing engagement
As Databricks expanded to support more than 10,000 organizations worldwide, including over 60% of the Fortune 500, the challenge of scaling meaningful learning experiences for its customers, partners, and Bricksters (employees) also increased.
To support Databricks’ vision of empowering every learner through innovative, interactive, and personalized AI-driven learning, the training team needed a model that could:
Scale efficiently without overwhelming instructors
Keep learners engaged and achieve impactful outcomes
Ensure training stays current with Databricks’ rapid product evolution
ILT: Requires 16 hours per cohort and a typical 20:1 learner-to-instructor ratio limit
Self-paced courses: Scalable but with completion rates hovering at 3-6% and low engagement
The solution: blended learning as the new flagship training model
Databricks partnered with Uplimit to implement blended learning as its flagship training modality, combining the flexibility of on-demand content with virtual instructor-led training (VILT) and AI-driven learning experiences.
Automated program management – AI manages scheduling, learner nudges, and content updates, eliminating manual work
Engaging, interactive learning – AI-powered tutors, and discussion forums keep learners engaged
How Databricks transformed training with Uplimit
75% less live instruction time—offering a new blended learning option without sacrificing impact
Databricks reduced live instructor-led training time by 75% by shifting to blended learning, replacing lengthy ILT sessions with a more scalable, high-impact model—all while maintaining comparable completion rates and CSAT scores.
How?
AI-powered tutors answering routine questions, freeing instructors to focus on high-impact topics
Interactive self-paced learning paired with virtual instructor-led discussions to maximize engagement
AI-driven, personalized feedback – real-time responses deepen learning
Interactive labs and projects – hands-on application builds confidence
Peer discussions – community-driven learning fosters collaboration
The impact: Scaling high-quality learning without scaling costs
Databricks is growing fast, and so is the demand for top-tier learning experiences. With Uplimit, they’ve dramatically scaled their learning programs without needing to expand their team. By reducing the cost of live training, they’ve unlocked new opportunities to reach broader, global audiences while maintaining high-quality, engaging education.
And this is just the beginning. Up next: AI-driven personalized learning paths that ensure every learner gets exactly what they need, no more, no less.